Stella Lange LLP Privacy Policy

This privacy policy explains how Stella Lange LLP use any personal information we collect about you when you use our company.

Stella Lange LLP is committed to protecting your privacy and security. We only process your data if it is fair and lawful to do so.

Please read the following carefully to understand our views and practices regarding your personal data and how we will treat it. By using the Site, you agree to the collection and use of information in accordance with this policy.

The Data Controller is a person or organisation that determines the purposes and the manner in which any personal data is processed. We are the Data Controller for all activities carried out by Stella Lange LLP. We are responsible for deciding how we hold and use your personal information.

Information Collection

Information Provided by You: While using our Site, we may ask you to provide us with certain personally identifiable information that can be used to contact or identify you. Personally identifiable information may include, but is not limited to, your name, email address, postal address and phone number (“Personal Information”).

Stella Lange LLP collects information about you through our website, property portals, e-mail correspondence, postal correspondence, over the telephone and face to face meetings.

You consent to any information concerning you which we collect and process being used, stored and processed in accordance with this Privacy Policy.

Information We Collect about You: Like many site operators, we collect information that your browser sends whenever you visit our Site (“Log Data”). This Log Data may include information such as your computer’s Internet Protocol (“IP”) address, browser type, browser version, the pages of our Site that you visit, the time and date of your visit, the time spent on those pages and other statistics.

Information from Other Sites: If you use a property portal to contact us, the information we receive may include details of your property search and interests. We will use this information in conjunction with the information that you provide us.

Information Use

To Provide Services: The information we collect from you is so that we can provide you with information about our range of services now and in the future as well as information on the products, quotes or information you have requested. We do not and will not supply your personal information to any other organisation or person unless you have expressly authorised us to do so.

Marketing and Advertising: We use your personal information to provide you with information about goods or services that may be of interest to you. You are in control of how we use your information for marketing. We will only contact you if you have agreed it’s okay or we have established a legitimate interest in doing so.

Service Improvements: We use your information to tell you about changes to services we offer and to keep our website secure.  The legal basis for processing your personal information will be be through one of the following ways:

Consent: You have consented to us using your personal information for (marketing) communications.

Contractual Necessity: We need to process your personal information to perform a contract with you.

Compliance with Legal Obligations: We are required by law to process and or hold your personal information.

Legitimate Interests: We have a legitimate interest to use your personal information. Our legitimate interests for processing your personal information are to communicate with you about our Services and to improve our Services.  We need to keep you informed about your use of the Services for example sending you a confirmation email of your service.  This will not include marketing communications unless you have given us your consent to receive these. We may use your personal information to personalise aspects of our service.  We constantly aim to improve our Services to you and using your personal information in this way helps us to do this.

Sharing your personal Information

Depending on the circumstances, we may share your personal information with:

Landlords, tenants, vendors and purchasers: We would obtain your permission to share your personal information in relation with a potential sale or rental with any of the above. If they are a business they will be considered a data controller in their own right and their own privacy policy will apply.

Our business partners, suppliers and subcontractors: We may pass on your personal information to third parties in connection to a service you have requested or in order to conduct our business. We use the following Partners:

Diligent for credit checks. 

Tenancy Deposit Scheme for protecting deposits.

Utility Companies for changing electricity and gas billing

Councils for changing council tax billing

HMRC for legal reporting or gross rental received (this is a legal requirement)

Subcontractors: Legal requirements such as gas safety inspections and EPCs; for repairs.  decorations, pest control, cleaning.

Suppliers: Replacement white goods, furniture

We also may share your information to comply with a legal obligation, request from law enforcement, HMRC, any other regulatory authority or to obtain professional advice.

Storing your Personal Information

We store your personal information on computer systems encrypted in the UK. Our accounting data, which also includes names and addresses, is encrypted and stored on secure servers based outside the European Economic Area (EEA).

See spreadsheet (spreadsheet re GDPR) for specific breakdown on how long we intend to keep your information and why.

Cookies: Cookies are files with small amount of data, which may include an anonymous unique identifier. Cookies are sent to your browser from a web site and stored on your computer’s hard drive.

Like many sites, we use “cookies” to collect information. You can instruct your browser to refuse all cookies or to indicate when a cookie is being sent. However, if you do not accept cookies, you may not be able to use some portions of our Site.

Cookies help us to:

1. understand browsing habits on our website;

2. understand the number of visitors to our website and the pages visited; and

3. remember you when you return to our website.

For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.

Security: The security of your Personal Information is important to us, but remember that no method of transmission over the Internet, or method of electronic storage, is 100% secure. While we strive to use commercially acceptable means to protect your Personal Information, we cannot guarantee its absolute security.

Any security breaches will be immediately reported to the ICO.  Stella Lange LLP is registered under the Data Protection Act, number ZA177216.

Links To Other Sites: Our Site may contain links to other sites that are not operated by us. If you click on a third party link, you will be directed to that third party’s site. We strongly advise you to review the Privacy Policy of every site you visit.

Stella Lange LLP has no control over, and assumes no responsibility for, the content, privacy policies, or practices of any third party sites or services.

Access to your information and correction or erasure

You have a right to access the information that we hold about you. If you would like a copy of some or all of your personal information then please write to The Partners, Stella Lange LLP, 3 Marty’s Yard, Hampstead High Street, London NW3 1QW or email info@stellalange.co.uk.

Stella Lange will comply with current UK legislation when responding to requests for personal information.

We want to make sure that your personal information is accurate and up to date. You may ask us to correct or remove information you think is inaccurate. This information will be provided to you free of charge and within a month of the request being received.

Should we, at any time, process data which is incorrect, you have the right to request this be rectified free of charge and within a month of the request being received. Where the data has been shared with 3rd parties we will take appropriate steps to ensure they are updated with the correct information.

If at any time, our processing causes unwarranted and substantial damage or distress to you, you can request for us to delete your information. This is known as the right to be forgotten. Any request received will be assessed on a case by case basis and any actions we take will be confirmed to you in writing.

You also can ask us not to use your personal information for marketing purposes at any time. You can send us an email to info@stellalange.co.uk with Unsubscribe in the subject heading. You can also telephone us on 020 7794 4821.

Changes to our privacy policy

We keep our privacy policy under regular review and we will place any updates on this web page. This privacy policy was last updated on 17th May 2018 and last reviewed on 24 July 2024.

Contact Us

If you have any questions about this Privacy Policy or information we hold about you, please contact us at info@stellalange.co.uk.

Any complaints raised will be investigated thoroughly and a full detailed response provided to you. If you remain unhappy with the outcome of your complaint you have the right to raise this further with the Information Commissioner’s Office (ICO). The ICO can be contacted via any of the following methods:

Post: ICO, Wycliffe House, Water Lane, Wilmslow, Cheshire, SK9 5AF

Tel: 0303 123 1113

Email: casework@ico.org.uk

The General Data Protection Regulation (GDPR): For more information regarding GDPR, please click on the link below to read the guidelines and information published by the Information Commissioner's Officer:

• https://ico.org.uk/for-organisations/guide-to-the-general-data-protection-regulation-gdpr/